1. Acceptance of Terms
Welcome to MetroHelper ("we," "our," or "us"). By accessing or using our website, property management platform, and associated services (collectively, the "Service"), you agree to be bound by these Terms of Service ("Terms").
Please read these Terms carefully before using the Service. If you do not agree to all of these Terms, you are not authorized to use the Service.
2. Description of Service
MetroHelper provides an online property management platform designed to connect Property Managers, Tenants, and Vendors. The Service facilitates maintenance coordination, work requests, communications, and other property-related management functions.
3. User Accounts and Registration
To access certain features of the Service, you must register for an account. You agree to provide accurate, current, and complete information during registration and to update such information to keep it accurate, current, and complete.
Account Responsibility
You are entirely responsible for maintaining the confidentiality of your password and account, and for any and all activities that occur under your account.
Role-Specific Terms
Property Managers, Tenants, and Vendors each have specific rights and permissions suited to their roles, which must be exercised in good faith.
4. User Roles and Platform Obligations
By operating on the MetroHelper platform, you acknowledge and agree to the following obligations based on your user role:
- Property Managers: You represent and warrant that you own or have lawful authority to manage all properties you add to the Service. You agree to respond to urgent tenant requests in a timely manner.
- Tenants: You agree to provide honest, accurate reports of maintenance issues. You acknowledge that work requests may require vendor access to your unit as permitted by your lease and local regulations.
- Vendors: You represent that you possess all necessary licenses, insurance, and certifications required to perform the maintenance or repairs you accept. You agree to perform all work in a professional and workmanlike manner.
5. Fees, Subscriptions, and Payments
Billing and Payment Processing
Certain features of the Service may require payment of subscription fees or transaction-based fees. You agree to provide accurate billing details and authorize us (or our third-party payment processor) to charge all applicable fees. All fees are non-refundable except as explicitly stated in writing or required by applicable law.
6. Prohibited Activities
Acceptable Use Policy
You agree not to use the Service for any unlawful purpose or to solicit others to perform or participate in any unlawful acts. Prohibited conduct includes, but is not limited to: uploading malware, harassing platform users, scraping data without authorization, or attempting to compromise platform security.
7. Disclaimers and Limitation of Liability
Platform Role and Disclaimers
MetroHelper is a communications and coordination platform. We are not a party to any lease agreements, vendor service contracts, or employment relationships between platform users. We do not guarantee the quality, safety, or legality of any vendor services, nor the truth or accuracy of user-posted listings or reports.
The Service is provided on an "AS IS" and "AS AVAILABLE" basis. MetroHelper hereby disclaims all warranties of any kind, whether express or implied.
8. Termination
We reserve the right, without notice and in our sole discretion, to terminate or suspend your account and access to the Service, for any reason, including but not limited to breach of these Terms.
9. Governing Law
These Terms and any dispute or claim arising out of or in connection with them shall be governed by and construed in accordance with the laws of the State of California, without giving effect to any principles of conflicts of law.
10. Contact Us
If you have questions or concerns regarding these Terms of Service, please contact us at:
MetroHelper Legal Team
Email: questions@metrohelper.com